FAQ
Frequently Asked Questions (FAQ)
Welcome to InaraWear's FAQ section! We've gathered some common questions to help you with everything from sizing to shipping. If you don’t find your answer here, feel free to contact us at contact@inarawear.com.
General Questions
1. What is InaraWear?
InaraWear is a premium activewear brand committed to designing stylish, comfortable, and durable apparel for active lifestyles. Our mission is to blend fashion with functionality, empowering you to feel confident and perform at your best.
2. Where is InaraWear based?
We are proudly based in Toronto, Canada where all of our designs are carefully created and tested to ensure the highest quality for our customers.
3. How can I contact customer support?
You can reach us by emailing contact@inarawear.com or by using the contact form on our Contact Us page. We aim to respond to all inquiries within 24-48 hours.
Product & Sizing
4. How do I find the right size for me?
We have a detailed size guide available on each product page. Please refer to this guide to find your ideal fit. If you're between sizes, we recommend sizing up for a more relaxed fit or down for a snugger feel.
5. What materials are used in InaraWear products?
We use high-quality, moisture-wicking, and breathable fabrics in all of our products. Our materials are specifically chosen to ensure maximum comfort, durability, and performance during any type of physical activity.
6. Are your products eco-friendly?
Yes! We are committed to sustainability. Many of our products are made from eco-friendly materials, and we strive to reduce waste in all stages of production and packaging.
Ordering & Payment
7. How can I place an order?
Placing an order is simple! Browse through our collections, select the items you want, choose your size and color, and click “Add to Cart.” Once you’re ready to check out, follow the steps to complete your order. You will receive a confirmation email once your order is processed.
8. What payment methods do you accept?
We accept a variety of payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
9. Can I modify or cancel my order after it’s been placed?
Once an order is placed, it begins processing immediately. If you need to make changes or cancel your order, please contact us within 24 hours, and we will do our best to assist you. After this time, we may not be able to modify your order.
Shipping & Delivery
10. Where does InaraWear ship?
We ship worldwide! Please note that shipping fees and delivery times vary based on your location. You can see the available shipping options and costs at checkout.
11. How long will it take to receive my order?
Once your order is processed, domestic shipping typically takes between 4-8 business days, while international shipping can take 11-18 business days, depending on the destination. You will receive a tracking number once your order has shipped so you can monitor its progress.
Returns & Exchanges
13. What is your return policy?
We want you to be fully satisfied with your InaraWear purchase. If for any reason you are not happy with your item(s), we accept returns within 30 days of delivery, provided the product is unworn, unwashed, and in its original condition with tags attached.
14. How do I return or exchange an item?
To initiate a return or exchange, please contact our customer support at [customer support email] or visit our Returns & Exchanges page. We will guide you through the process, and once the item is returned and inspected, we will issue a refund or send a replacement.
15. Who pays for return shipping?
For domestic returns, we provide a prepaid return shipping label. For international returns, shipping costs are the responsibility of the customer, unless the product was defective or incorrect.
Special Offers & Promotions
16. How can I stay updated on sales and promotions?
To stay updated on our latest offers, sales, and new product launches, sign up for our newsletter at the bottom of the homepage. You can also follow us on social media to stay in the loop.
If you have more questions, don’t hesitate to reach out. We’re here to help make your shopping experience with InaraWear as smooth and enjoyable as possible!